ORDERS: You may phone, e-mail or fax us your order. During non-business hours, or if immediate personal service is unavailable, you may leave your complete order with our message center. Your will be contacted within 24 hrs, followed by a written confirmation/invoice.
Phone: 1-800-974-2428
Fax: 1-727-245-7080
e-mail: mmelton@winningribbons.com
PRODUCTION TIME: We can schedule your first order for shipment in 4 to 6 weeks. Unless prior arrangements have been made, we prefer that subsequent orders allow 4 weeks prior to shipment.
CONFIRMATION: We will send you a confirmation number on your Confirmation/Invoice upon receipt of your order. Please phone us within 3 days if there are any errors or changes to the order.
SHIPPING: All orders are shipped by United Parcel Service or Fereral Express unless otherwise requested. We are unable to deliver to P.O. Boxes. A physical address is needed.
FREIGHT CHARGES: Freight calculations will be actual shipping costs, plus a handling fee. Overnight, 2-day or 3-day, will be charged accordingly. There is a $17.00 minimum shipping/handling charge on most orders.
RUSH CHARGES: Applies to shipments with less than 4 weeks production prior to shipment in order to meet event deadline. (This is NOT the event date, but the date the order needs to ship in order to reach it's destination by your event date). We try to be understanding that occasionally in this busy world we all forget to place our order on time ~ when possible we will take this into consideration and avoid imposing this charge. We hope you will be understanding when time constraints and busy production times place us in a position to assess this additional charge. Expedited shipping fees are not included in this fee. Fee is $30.00 or the following percentage, whichever is greater: 15% of Sub Total is less than 3 - 4 weeks; 30% of Sub Total is less than 1 - 2 weeks; 50% of Sub Total if less than 3 business days.
TERMS: All accounts must be pre-paid unless other arrangements have been made. Payment may be made via Visa or Mastercard. Payment must be received in our office prior to production unless other arrangements have been made.
OVERDUE ACCOUNTS: Invoices that extended credit but are not paid by due date will be charged 1-1/2% interest per month. Credit shall be withdrawn from any account that defaults payment. The customer will be held liable for all collection costs if action is required to collect past due account.
RETURNED CHECKS: Checks returned for insufficient funds will be charged a $30.00 service charge. All future orders will be pre-paid by cash, money order, Visa or Mastercard prior to production.
ADD ONS & CANCELLATIONS: If a custom logo ribbon has been processed, add ons will be considered a new order and may necessitate a Set up Fee of $10.00 and/or Rush Charge (see above). Cancellations on a custom logo ribbon will not be accepted if the order has already been processed.
SALES TAX: A 7% state sales tax will be added to the TOTAL of items billed and/or shipped within the State of Florida. (This does not apply to shipping/handling charges.)
RIBBON QUALITY: Ribbons are made with a satin beaded edge ribbon. Measurements are the overall length of the ribbon - from thetop of the rosette to the bottom of the streamers.
CUSTOM LOGOS: There will be a one time charge of $25.00 as long as the logo remains the same. Clear Black & White artwork is needed to reproduce custom logos. An artwork fee may apply if your design needs shading to be removed or additional touch-ups. Most designs need less than 1/2 hour of work. Artwork fee is $60 per hr.
TYPE-SET CHARGE: New accounts will be charged a 1 time type set charge of $30.00. This charge will cover the die cost of the center ribbon imprinting and avoids placing this cost in our ribbon prices. If center ribbon imprinting changes, a new type-set charge will apply.
PLACE CHANGES: There is a $1.75 place charge in changes of wording between places.
VERTICAL TYPE SET CHARGE: $6.00 vertical set charge for imprinting of type set vertically.
Should you have any questions regarding these terms, please do not hesitate to contact us. We always welcome your questions and ideas!
Sincerely,
Michelle S. Melton
President/Owner
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