Frequently Asked Questions

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You may phone or e-mail us your order.  During non-business hours, or if immediate personal service is unavailable, it is best to email your complete order.  Please be sure to provide your organization name and event date.  You will be contacted within 24 hrs or the next business day, followed by a written confirmation/invoice.

We can schedule your first order for shipment in 4 to 6 weeks.  Unless prior arrangements have been made, we prefer that subsequent orders allow a minimum of 4 weeks production prior to shipment. Most small orders can be manufactured in 9 working days after we receive your approval and payment.  If your order is held due to pending payment, please add 7 working days to your delivery time.  Larger or complex orders may need more production time.

We will send you a Confirmation/Invoice upon receipt of your order.  It is the responsibility of the customer to review the Confirmation/Invoice thoroughly.  Especially imprinting, button logo and event date.  Phone us immediately if there are any errors or changes to the order.

All orders are shipped by Federal Express Ground for commercial addresses, Federal Express Home Delivery for residential addresses or UPS.  We are unable to deliver to P.O. Boxes.  A physical address is needed.  Shipments to PR are sent via United States Postal Service.

Freight calculations based upon weight & shipping zone. Orders $200 or greater are 8.5%.  Delivery is Monday – Friday for standard Ground service & Tuesday – Saturday for Home delivery areas.  There is a $20.00 minimum shipping/handling charge on most orders.    Express Saturday delivery, Overnight, 2-day or 3-day, will be charged accordingly. 

Rush Charge MAY apply to shipments with less than 4 weeks production prior to shipment in order to meet event deadline.  We try to be understanding that occasionally in this busy world we all forget to place an order on time ~ when possible we will take this into consideration and avoid imposing this charge.  We hope you will be understanding when time constraints and busy production times place us in a position to assess this additional charge.  Expedited shipping fees are not included in this fee.  Applies to shipments with less than 9 working days production prior to shipment in order to meet an event deadline. Large or highly customized orders may require more than 9 working days.  Rush Production Fee is $30.00 or 30% percentage, whatever is greater.

Due to the custom nature of our business, all accounts must be pre-paid unless other arrangements have been made.  Payment may be made via our secure, on-line payment link found on your QuickBooks Invoice. Payment methods accepted are ACH, Visa, MasterCard, American Express and Discover.  Payment must be received in our office prior to production unless other arrangements have been made. Delay in payment may delay shipment of your order.

Invoices not paid by due date will be charged 1-1/2% interest per month.  Credit shall be withdrawn from any account that defaults payment.  The customer will be held liable for all collection costs if action is required to collect past due account.

If a custom ribbon order has been processed, add ons will be considered a new order and may necessitate a Set up Fee of $25.00 and/or Rush Charge (See above).  Cancellations on a custom logo ribbon will not be accepted if the order has already been processed.

A 6% State of Florida sales tax, plus any applicable county discretionary sales tax will be added to the total of all items billed and/or shipped within the State of Florida. 

Ribbons are made with a satin beaded edge ribbon.  Measurements are the overall length of the ribbon - from the top of the rosette to the bottom of the streamers.

There will be a one-time charge of $40.00 as long as the logo remains the same.  Clear Black & White artwork is needed to reproduce custom logos.  An artwork fee may apply if your design needs shading to be removed or additional touch-ups.  Most designs need less than ½ hour of work.  Artwork fee is $60 per hr.      

New accounts will be charged a one-time type-set charge of $45.00.  This charge will cover the die cost for the center ribbon imprinting and avoids placing this cost in our ribbon prices.  IF center ribbon imprinting changes, a new type-set charge will apply.

There is a $2.00 place charge in changes of wording between places, divisions or titles. (Per change, not ribbon).